by Enzo » Tue Aug 30, 2011 12:13 am
Kidding aside for a moment, I think too many places are more interested in finding a standard category for your complaint than having to actually deal with a situation. My sleep tech was very nice and I think genuinely wanted to help, but i could also hear the wheels turning as she repeatedly asked me questions trying to find a way to get me to say one of the things she had a box to check for. Maybe she had no other options.
They were totally not prepared to handle someone with a sleep schedule not based on 9-5 employment. This surprises me, since mid-Michigan has a large populatiion of factory workers, and the various General Motors plants have three shifts. There are plenty of shift workers in the region, yet it baffled them. Oh, you work nights...Hmm... would you rather come in at 8PM instead of 7PM then?
And that doctor that signed my report without so much as laying eyes on me, well, he never got a chance to talk to me even if he wanted to. Much as I might like to focus on him, I suppose he really is not the fair target.
In business, I measure a company by how it handles the unusual or problems. If something goes exactly as planned, well just about ANY company can shine. But when they have to roll with the punches, then you find out what the organization is made of. I had a relationship with one equipment manufacturer for over 10 years. They made a good, user-friendly product, and most times my interaction with them went great. But in that entire time, absolutely ANYTHING out of the ordinary, they never ONCE got it right. The company was a serious pain in the ass, and I would recommend people try alternatives for that reason.
I tend to think it is the medical organizations that are screwed up, rather than the individuals caring for me. In grand debates about mighty topics thoroughly unrelated to this and inother places, I somethimes chide people for painting a group with too broad a brush. So when I calm down a little, I guess I don;t want to paint the medical community itself too broadly.
Still, I wish someone there would just listen to my complaint.