Me: Hi. I placed an order on Monday evening, but received an email (which cannot be replied to) today saying, with no explanation, that it had been cancelled. Why has the order been cancelled, and when will the payment be refunded? Thanks.
Company: We apologies greatly about this, I'm afraid that we aren't able to post to anywhere outside mainland U.K, and I believe that you live in the Scottish highlands. We've sent your refund, and it should be with you in the next few days. Apologies for any inconvenience.
Fucking idiots.